Conditions
Conditions
Boat ticket conditions
Conditions that apply when we arrange your Bahari Express fast boat tickets.
When will I receive the confirmation?
We will check your requested dates with the office and inform you about the availability within 24 hours. If your dates are available we will send you an email with the payment instructions. Transfer the payment as soon as possible after receiving our confirmation. After we have received your payment we will purchase your tickets as soon as possible (depending on the opening hours of the ticket office). Unfortunately, sometimes it may happen that in the time between you transferring the payment and us going to the office all the tickets will already be sold out. Your booking will be guaranteed after we send you the digital invoice as proof that the ticket has been purchased.
Can I get a refund?
When you request to reschedule, cancel or miss the boat: once the ticket is purchased, it is not possible to reschedule or cancel. When we are not able to buy the ticket for you: in the unfortunate case that you already transferred to us but we are not able to buy the boat tickets because all tickets are sold out, we will of course refund 100% within 3 working days. When the boat is cancelled due to weather conditions: please note that boat journeys can be cancelled last minute due to weather conditions. If this is the case, you will be contacted immediately to discuss your options. You can either get a refund for the day that the boat is cancelled, or exchange your ticket for the next available boat scheduled to leave. You will only be refunded for the boat that has been cancelled. If you do not make it to the island due to a cancellation, it is not possible to get a refund on your ticket back to Jepara if the boat is still sailing as the boat tickets are always sold as single journeys. If the Bahari Express also cancels the boat from Karimunjawa to Jepara then we can give a refund for the way back as well.
Can the departure time still change?
Yes, it often happens that extra boats are added and departure times are changed. Make sure you have enough time for your connecting flight in case of delays or change of departure time. In general the boat company publishes the actual boat schedule and sells the boat tickets at the end of the previous month. If you want to book your tickets more in advance, we will note your booking in our calendar and contact you as soon as purchasing a ticket is possible.
Ticket availability
We can only buy tickets if the boats are not sold out yet. In general, the boat ticket company starts selling the boat tickets one month in advance. If you would like to book your tickets, but the office hasn't started selling them yet, we will note your booking in our calendar and contact you as soon as purchasing a ticket is possible.
Cancellation & rescheduling
Once the ticket is purchased, it is not possible to reschedule or cancel.
Rainy season changes
During the rainy season (January & February) the boat schedule often changes. It is possible that fewer to no boats are scheduled or that the departure times will change. You can contact us one day before your departure date so we can inform you about the current weather and wave conditions.
Last-minute cancellations
Please note that boat journeys can be cancelled last minute due to weather conditions. If this happens, you will be contacted immediately to discuss your options. You can either receive a refund for the day the boat is cancelled, or exchange your ticket for the next available boat. You will only be refunded for the boat that has been cancelled. If you do not make it to the island due to a cancellation, it is not possible to receive a refund on your ticket back to Jepara as the boat tickets are always sold as single journeys. If the Bahari Express also cancels the boat from Karimunjawa to Jepara then we can issue a refund for the return.
Slow boat connections
If you're arriving in Karimunjawa via slow boat and have secured a fast boat ticket with us for your return to Jepara, please note that we are unable to provide refunds in the event of schedule changes or delays with the slow boat. As separate companies, we cannot be held responsible for any delays that might cause you to arrive a few days later on Karimunjawa.
Arrival time
You must be present in the harbour of Jepara / Karimunjawa at least 60 minutes before departure time. We can't refund your money if you are too late and miss the boat. It is your own responsibility to arrive in the harbour on time.
Tourist tax
After arriving in Karimunjawa harbour, the crew of the National Park will ask you to pay a tourist tax (IDR 30,000 for Indonesian / KITAS holders and IDR 200,000 for foreigners without KITAS) to enter. This is not included in the ticket price and needs to be paid in cash upon arrival in Karimunjawa.
Tour conditions
Conditions for our snorkelling, diving, hiking and island tours.
Payment
To confirm your booking we need to receive the payment for the tour at latest by 21.00 the evening before the day you want to go on the tour. You can pay this in cash, by bank transfer or credit card at hotel The Happinezz Hills. In case you pay by credit card 2% transaction costs will be added to your bill.
Cancellation
You can still cancel your booking until the evening before at 21.00. In this case you will receive a full refund. In case you want to cancel after 21.00 the evening before or on the morning of the tour because of the weather or sickness we can't give a refund anymore.
Weather
Our tours are not automatically cancelled when it rains. Light rain is usually not a problem, and in many cases the tour can still continue safely. Sometimes we may decide to wait and start a little later, depending on the weather conditions. A tour will only be cancelled in case of extreme weather conditions, such as thunderstorms, strong wind, heavy rain, or when the guide decides it is not safe to continue. If the guide cancels the tour for safety reasons, you will receive a full refund. If the tour is still going ahead but you decide not to join, we are unfortunately not able to offer a refund.
Being on time
In case you are not on the agreed location on time, the guide will wait for you for a maximum of 15 minutes. After 15 minutes the group will leave. In that case we can't refund your money. In case of a delay please contact us as soon as possible.
Scooter rental conditions
Conditions for renting a scooter in Karimunjawa.
Rental period
A scooter rental runs from 08:00 in the morning until 08:00 the next morning. Extra days follow the same 24-hour cycle.
Scooter types
You can choose between a regular scooter or a Yamaha N-Max. Please let us know your preference when booking; availability of the N-Max is limited.
What is included
Delivery to the harbour or your hotel in Karimunjawa and a map of the island. A helmet is available on request. An English speaking guide is not included but can be added on request if available.
Fuel, insurance and damages
Fuel and personal travel insurance are not included. You are responsible for the scooter during the rental period; any damage or loss caused by the renter is charged at repair or replacement cost.
Driving licence and safety
An international driving licence is required to ride a scooter legally in Indonesia. Always wear a helmet and drive at your own risk.
Payment and cancellation
Payment is settled at pick-up in cash, by bank transfer or by credit card at hotel The Happinezz Hills (2% surcharge on credit card). Cancellations made until 21.00 the evening before the rental start are refunded in full; later cancellations are non-refundable.
Private car / transport conditions
Conditions for private transfers to and from Jepara harbour.
Departure time advice
We will give you advice on the departure time based on our experience and knowledge. If you request a later departure time and arrive at your destination too late, we are not liable and can't issue a refund. Additionally, we can't offer any compensation for missing your connecting boat, train or flight.
Pick-up and drop-off
We can pick you up and drop you off at any address. However, an additional charge may apply if the address is located too far from the centre. After you have provided us with the addresses, we will inform you if an additional surcharge applies.
What is included
Private car and driver with an Indonesian speaking driver, fuel for the agreed route, and toilet or food stops on the way. Entrance fees to tourist destinations and an English speaking guide are not included. An English speaking guide can be added on request if available. Visiting tourist destinations on the way is possible on request and may cost extra.
Additional costs
Additional costs such as parking costs at the airport or train station are not included and need to be paid directly to the driver. If you are with more than 4 persons, let us know and we will inform you about the costs of a bigger car.
Payment
The driver makes his preparations to pick you up and wants to make sure that you are at the agreed place and time. Therefore, full payment is required in advance.
Cancellation & waiting time
After your payment, you can still cancel the transportation up to 24 hours before departure time. In this case, you will receive a full refund. If you cancel within 24 hours we can't issue you a refund. In case you are not on time at the agreed location, the driver will wait for a maximum of 30 minutes. After 30 minutes the driver will leave and we can't issue a refund. In case of a delay, please contact us as soon as possible.