Conditions
Conditions
Conditions
When will I receive the confirmation?
We will check your requested dates with the office and inform you about the availability within 24 hours. If your dates are available we will send you an email with the payment instructions. Transfer the payment as soon as possible after receiving our confirmation. After we have received your payment we will purchase your tickets as soon as possible (depending on the opening hours of the ticket office). Unfortunately, sometimes it may happen that in the time between you transferring the payment and us going to the office all the tickets will already be sold out. Your booking will be guaranteed after we send you the digital invoice as proof that the ticket has been purchased.
Can I get a refund?
When you request to reschedule, cancel or miss the boat: once the ticket is purchased, it is not possible to reschedule or cancel. When we are not able to buy the ticket for you: in the unfortunate case that you already transferred to us but we are not able to buy the boat tickets because all tickets are sold out, we will of course refund 100% within 3 working days. When the boat is cancelled due to weather conditions: please note that boat journeys can be cancelled last minute due to weather conditions. If this is the case, you will be contacted immediately to discuss your options. You can either get a refund for the day that the boat is cancelled, or exchange your ticket for the next available boat scheduled to leave. You will only be refunded for the boat that has been cancelled. If you do not make it to the island due to a cancellation, it is not possible to get a refund on your ticket back to Jepara if the boat is still sailing as the boat tickets are always sold as single journeys. If the Bahari Express also cancels the boat from Karimunjawa to Jepara then we can give a refund for the way back as well.
Can the departure time still change?
Yes, it often happens that extra boats are added and departure times are changed. Make sure you have enough time for your connecting flight in case of delays or change of departure time. In general the boat company publishes the actual boat schedule and sells the boat tickets at the end of the previous month. If you want to book your tickets more in advance, we will note your booking in our calendar and contact you as soon as purchasing a ticket is possible.
Ticket availability
We can only buy tickets if the boats are not sold out yet. In general, the boat ticket company starts selling the boat tickets one month in advance. If you would like to book your tickets, but the office hasn't started selling them yet, we will note your booking in our calendar and contact you as soon as purchasing a ticket is possible.
Cancellation & rescheduling
Once the ticket is purchased, it is not possible to reschedule or cancel.
Rainy season changes
During the rainy season (January & February) the boat schedule often changes. It is possible that fewer to no boats are scheduled or that the departure times will change. You can contact us one day before your departure date so we can inform you about the current weather and wave conditions.
Last-minute cancellations
Please note that boat journeys can be cancelled last minute due to weather conditions. If this happens, you will be contacted immediately to discuss your options. You can either receive a refund for the day the boat is cancelled, or exchange your ticket for the next available boat. You will only be refunded for the boat that has been cancelled. If you do not make it to the island due to a cancellation, it is not possible to receive a refund on your ticket back to Jepara as the boat tickets are always sold as single journeys. If the Bahari Express also cancels the boat from Karimunjawa to Jepara then we can issue a refund for the return.
Slow boat connections
If you're arriving in Karimunjawa via slow boat and have secured a fast boat ticket with us for your return to Jepara, please note that we are unable to provide refunds in the event of schedule changes or delays with the slow boat. As separate companies, we cannot be held responsible for any delays that might cause you to arrive a few days later on Karimunjawa.
Arrival time
You must be present in the harbour of Jepara / Karimunjawa at least 60 minutes before departure time. We can't refund your money if you are too late and miss the boat. It is your own responsibility to arrive in the harbour on time.
Tourist tax
After arriving in Karimunjawa harbour, the crew of the National Park will ask you to pay a tourist tax (IDR 30,000 for Indonesian / KITAS holders and IDR 200,000 for foreigners without KITAS) to enter. This is not included in the ticket price and needs to be paid in cash upon arrival in Karimunjawa.